NEC4 Clause 13: Communicating Correctly
Episode 11 of the CECA NEC4 webinar series takes on Clause 13, the eight sub-clauses on communications that take up less than a page in the book and get treated as admin. Ben Walker, Glenn Hide and David Allen walk through all eight: the form a communication has to take, the communication system named in the Scope, the period for reply and how to extend it, the Project Manager's duty to give reasons when withholding acceptance, and the rule that notifications are kept separate. CECA member feedback said the same thing the panel did: most disputes start with a communication procedure that was not followed, not a technical disagreement.