Gather Embraces AI-powered In-App Chat with Gleap

March 29, 2024
Gather upgrades support! Get help faster with our new AI-powered in-app chat - it's like having an assistant in your pocket!

Level Up Your Support Experience: Gather Embraces AI-powered In-App Chat with Gleap

At Gather, we're constantly striving to enhance your user experience. And guess what? We've got some exciting news that will revolutionse the way you get support within the Gather app!  We're saying goodbye to the days of Zendesk tickets and email exchanges, and ushering in a new era of swift, convenient, and AI-powered assistance – all seamlessly integrated within the Gather app.

Introducing Gleap, our incredible new partner in the world of in-app support. Gleap's ingenious AI technology is here to become your trusty sidekick, available 24/7 to tackle your most common questions and resolve any niggling issues you might encounter.

Why We're Making the Switch

We understand that navigating support channels can sometimes feel like a chore. Waiting for emails or enduring lengthy phone calls can be frustrating, especially when you need a quick answer to get back on track with your workflow. That's precisely why we've chosen to embrace the power of AI. Gleap's intelligent system boasts several advantages that will significantly enhance your support experience:

  • Lightning-Fast Responses: Stop wasting precious time waiting for email replies! Gleap's AI can address a wide range of your inquiries instantly, ensuring you're back to using Gather in a flash.
  • 24/7 Support at Your Convenience: Need help at 3 am because inspiration strikes? No worries! Gleap never sleeps, so you can receive top-notch assistance whenever it suits your schedule.
  • Effortless User Experience: Forget the days of juggling between different apps and platforms. With Gleap's in-app chat functionality, getting the help you need is as simple as clicking a button. You can access support directly within the familiar confines of the Gather app, eliminating unnecessary hassle.

A Smoother Support Journey Awaits

Over the next few weeks, we'll be gradually phasing out Zendesk and email support. However, there's no need to worry! The new in-app chat feature will be readily available within the Gather app. We encourage you to explore it and familiarise yourself with its intuitive interface. We're confident you'll find it incredibly user-friendly.

Our Commitment to Exceptional Support Remains Unwavering

Here at Gather, your satisfaction is our top priority.  This integration with Gleap isn't just about implementing the latest technology; it's about offering you a faster, more convenient, and efficient way to get the help you need.  We're confident that Gleap's AI, coupled with the expertise of our human support team, will provide you with a seamless and exceptional support experience.

So, what are you waiting for? Head over to the Gather app and explore the new in-app chat functionality!  Gleap is eager to assist you, and our human support team is always just a chat away if you have any complex questions.

We're excited to embark on this new journey with you and make your Gather experience even better!

The Gather Team

Gather Embraces AI-powered In-App Chat with Gleap

Will Doyle


I am an experienced RICS chartered Quantity Surveyor​ with first-hand experience of how the consistent capture and analysis of data can transform global project delivery.

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